large back office processes, invoicing, payment processing, voucher entry, order processing, reconciliation services, transaction processing
BACK OFFICE PROCESSING services
How does the process work?
Back Office Process usually consists of Non Core Activities of the Companies like Accounting, Bookkeeping services , Taxation and Payroll. SBS takes up Back Office Process Offshoring and provides services to its clients to perform the above mentioned functions while the client can completely concentrate on their activities like Business Expansion.
What are the requirements from us to avail the service?
Please visit our website www.sbsglobalservices.com and click on the Request for Services link that appears under the menu "INQUIRY". Fill in the fields listed and click the Submit Query link. Alternatively, you could also send a mail with your requirements to inquiry@ sbsglobalservices.com and we shall revert back to you for a formal discussion to take it forward.
Do you have a migration process in place?
Yes, we do have a migration process in place. We involve all the stakeholders concerned for Migration Planning and implement proven process procedures to transition the process right from the Knowledge Transfer to the Post Production phases.
What is the knowledge transfer and training period involved?
The Knowledge Transfer and Training period can range from one week - three months depending upon the complexity of the process and also the application and process specifics. SBS comprises of domain experts within the Finance & Accounting Domain which facilitates a smooth implementation of new process being transitioned in a short span of time.
Do you have an escalation matrix?
Yes, we do have an escalation matrix - Internal and External where we have defined the turnaround time applicable for the completion of the respective tasks in accordance with the Service Level Agreement with the Client and also the respective hierarchy levels which have to be kept in loop for escalation purposes.
How much cost saving is expected?
With the back office processes being offshored, one can expect a cost saving in the range of 30% - 60% over a period of two years on gradual way. The actual cost savings depend on the complexity and the volumes involved so as achieving efficiency gains. The Cost Savings revolve around Infrastructure Costs, Personnel Costs, and Statutory Compliances.