With the expansion in the scale of operations, there was seen an increasing need for legal services for vetting of the existing agreements and also finalization of the contracts for the current projects. The personnel at the Customer's workplace were involved with core legal activities that required onsite interactions with their clients.

As a result of this:

• There was a delay at their end, for the review & compilation of legal agreements.
• The process was not organized and there was no mechanism for agreement tracking.
• Delay in response to their end customers.
• Costs of managing the function was rising.

This led the client to approach SBS for an appropriate solution.

• Team of SBS Legal Experts to study the problem statement and requirement definition for the client.
• SBS Management proposed an alternative of offshoring the legal process to the SBS team.
• SBS Management deployed a team of professional legal experts for this client.
• Daily Tracking Mechanism defined for the Review & Compilation done, for the Country Finance Controllers.
• Strict Turn Around Time Definition for the completion of Review & Drafting of Contracts for the Customer.

• Creation of Centralized Online Data Depository of all agreements that could help them track the current status.
• The Customer could access legal experts in US law, from India.
• Detailed Standard Operating Procedures for the Existing & Live Agreements made available to the Client.
• Risk Profiling of Clauses for Projects in the Contract Negotiation Stages.
• Process Migration enabled Improved Response to their end customers.
• Enhanced productivity, in terms of faster output to the customer, owing to the Time Zone Advantage.
• Customized Real Time MIS & Reporting.
• Substantial Reduction in Back Office Operating Costs for the process.